Hardly a day goes by that you cannot find at least one news story of problems caused by poor quality information. Here are only two examples from late January and their lessons learned.

Some Tennesseans must have thought they had won the lottery when they received their W-2 forms with someone else's data in it, while others simply gasped at the pay "cut" they suddenly found in their W-2. According to a state spokesperson, The State of Tennessee had a "machinery error." This spokesperson speculated that the error affected only a small number of state employees, saying the mix-ups were "somewhat isolated because they occurred only between employees who live within the same ZIP codes."

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