With information moving faster than ever, businesses have to keep up. Among users, the gap between who's online and who's not is shrinking. At work, as in private life, information workers are turning to wireless environments of laptops, smartphones and tablets wherever they happen to be.

As mobility has blurred the borders of the workplace, tools of social media practice have blurred the borders of interaction. If your business is not part of the wave yet, you probably sense already that a cultural shift has arrived.

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