People work together. They help each other with information and feedback and old-fashioned elbow grease.

The very nature of the enterprise is collaborative: multiple individuals working together to solve a problem, to deliver a product, to achieve a common objective. If this seems obvious, consider that most enterprise technology does not facilitate collaboration. (Witness how so much of so many processes are Excel-centric!) But if we watch how knowledge workers actually collaborate in a real-world enterprise, we see opportunity to create collaboration tools that better fit them.

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