Vienna, Va., Dec. 6, 1999 Intellisource announced the consolidation and expansion of its computer help desk services for all NASA contracts to better support the growing needs of the outsourcing desktop services it provides the federal government.
Currently, Intellisource is providing Help Desk and network infrastructure support for over 14,000 desktop computers under two separate contracts with NASA. According to Intellisource, each month the number of desktop computers for which it provides support at NASA facilities grows as personnel become increasingly familiar and comfortable with the services provided under the outsourcing desktop initiative for NASA (ODIN) program.
The IntelliCenter is based at the Intellisource facility that supports its contract at the NASA Glenn Research Center in Cleveland, Ohio. Intellisource is also providing desktop outsourcing for the NASA Goddard Space Flight Center in Greenbelt, Maryland. To monitor service quality, the IntelliCenter utilizes a proprietary system for tracking and maintaining accountability of all service actions, including service requests, sales orders, problem management, and customer follow-up. Services are available 24 hours a day, 7 days per week via a toll free phone number, e-mail and the Web.
For more information on Intellisource, visit its Web site at www.intellisource.com.
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