Integrify Software, Inc., a leading provider of enterprise request management (ERM) software, has announced a number of enhancements to its Integrify 4.0 software in response to the needs of current customers utilizing the solution. New features include private messaging; request summary templates; configurable dashboards; and request mitigation. Available in installed and hosted versions, Integrify offers a 100 percent Web-based platform to centrally manage user requests from multiple locations, streamline workflow and operations, automate business processes, and improve the overall customer experience.

Integrify is a flexible enterprise request management (ERM) system that allows companies to automate requests and streamline processes. The software provides form creation, routing definition and tracking tools to those responsible for processing requests, minimizing data entry and simplifying requests for approval and fulfillment. Integrify is Web based, allowing for easy user accessibility and management of business processes. The solution eliminates problems typically related to labor-intensive processes such as manual paper handling and email requests, and can reduce costs per transaction 60 to 90 percent as opposed to paper-based processes.

The Integrify OnDemand solution provides the full functionality of Integrify via the Internet without the need to install and maintain software. It reduces the risk, cost and time when implementing a solution for process management. Instead of installing the software on its own site, a company can directly access the software, updates, and infrastructure, which are all maintained by Integrify, freeing up time and resources to focus on business.

Private messages improve process collaboration. Users in a request can submit comments to other groups or individuals. These comments will only be displayed to the selected users or groups. When posting a private comment, the sender may optionally choose to send a copy of the comment via email.

Request summary templates offer flexibility in data representation. Administrators will be able to choose a summary template for each process. This will determine the layout and content of the general request summary when viewing requests from reports or dashboards. Administrators will also be able to choose a summary template for each task that a recipient receives to complete.

Configurable dashboards enhance user experience. Users will be able to set up tabs for their own personal dashboards. For process specific dashboards, users and/or administrators will be able to define custom dashboards. Users will have control over filters and the columns displayed.

Request mitigation empowers administrators to keep processes moving. Administrators will have the ability to restart a task that is in progress. This allows for corrections to processes in production and re-initialization of the task flow. Additionally, administrators will be able to roll back a request to a certain task and cancel a request at any time.

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