August 2, 2010 – Cost and complexity remain serious barriers for organizations looking to integrate enterprise content management platforms, according to new research from Real Story Group.

As ECM vendors’ attempts to take the proprietary route fizzle – hoping that enterprises will consolidate all their content within a single repository – vendors are shifting focus to buyer’s integration demands, says Jarrod Gingras, analyst for Real Story Group.

“ECM buyers are no longer viewing ECM as a standalone application; rather ECM is being viewed as an important piece of an enterprise’s IT stack,” Gingras says.

Several ECM vendors have released new tools and services to meet user integration demands, including support for CMIS integration standards, connectors to Microsoft SharePoint and Office, improved integration with major business applications and support for next-generation business process management standards. But the abundance of documents stored in disparate silos remains a challenge for large organizations, according Real Story Group.

Buyers should validate and test any integration points and demand proof of concepts, Alan Pelz-Sharpe, principal analyst for Real story Group was quoted to say.

Many connectors are less proven and come at an extra cost, Real Story Group Analyst Apoorv Durga said in a statement. And with the old challenges of cost and complexity still nipping at the heels of buyers concerns, it’s important to understand the implications and cost of integration work before moving forward with a system. “Integration is never simple,” he said.

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