Editor's Note: This article introduces Dan Sullivan, DM Review's newest columnist. His monthly column, Document Warehousing and Content Management, will begin in our September issue.

Data warehousing methodology is as well developed as any area of software engineering; yet, only 32 percent of respondents to a recent DMReview.com online poll (as of April 30, 2001) report that their data warehouse projects are successful or at least adequate. Why aren't we meeting our customers' expectations? There is no single answer to this question. Most likely, we don't provide enough information, we don't provide the right information or users can't get the information. In this article, we will look at one type of the "not enough information" problem and discuss how to incorporate text into our business intelligence (BI) infrastructure.

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