A wiki is a Web site that promotes the collaborative creation of content and can be edited by anyone at any time. Informational content can be created and easily organized within the wiki environment and then reorganized as required. Wikis are currently in high demand in a large variety of fields due to their simplicity and flexible nature. Documentation, reporting, project management, online glossaries and dictionaries, discussion groups or general information applications are just a few examples of where the end user can provide value. The major difference between a wiki and blog is that the wiki user can alter the original content while the blog user can only add information in the form of comments. While stating that anyone can alter content, some large-scale wiki environments have extensive role definitions, which state who can perform update, restore, delete and create functions. Wikipedia, like many wiki-type projects, has readers, editors, administrators, patrollers, policymakers, subject matter experts (SMEs), content maintainers, software developers and system operators, all of whom create an environment open to sharing information and knowledge to a large group of users.

Wikis are making inroads inside the corporation where they are eliminating many barriers to communication. Companies such as Disney, AT&T, Nokia, Kodak, Intel, eBay, Emory, Motorola and Novell are integrating wiki-based technology into the daily activities of doing business. With the constant focus on cost cutting, wiki technology allows the end user to update information without the need for technology resources.

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