Shari would like to thank Dan Fisher for his contribution to this month's column.

The customer is king. The customer is always right. Remember, the customer pays the bills around here. When you think about it, there is a lot of truth in all of these clichés about customers. Regardless of the size of your organization or the industry that you are in, without the customers, there are no sales, there are no revenues and there are no profits.

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