Think of your favorite hotel. What's the first thing that enters your mind? The accommodations? The food? The service? Several elements contribute to hotel excellence. The seamless delivery of outstanding lodging, catering, food and customer service is a hallmark of any great hotel.

Great hotels consistently deliver excellence across the board and do so with apparent ease, style and grace. But ease is the farthest thing from the truth when it comes to providing customers with exemplary service.

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