Differences among regions and countries notwithstanding, phasing out legacy systems and practices in order to innovate and provide improved service levels for agents and customers are pivotal issues for insurers worldwide.

That is the overriding recommendation of a new report, entitled Legacy Transformation in Insurance: Differences across Continents.” Released recently by Celent, the report is authored by Karen Monks and Nicolas Michellod, both senior analysts with consultancy’s insurance practice.

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