May 22, 2012 – How do insurance industry CIOs balance fast-paced consumer expectations with legacy system realities? That was central to the recent debate among analysts Kimberly Harris-Ferrante of Gartner, Matthew Josefowicz of Novarica and Mike Fitzgerald from Celent.

“What IT decision makers need to realize is that consumers are changing at a faster pace than the insurance industry is,” said Harris-Ferrante during the discussion at the ACORD LOMA Insurance System Forum. She said changes in technology, consumer behavior and social media usage are accelerating the perception that insurance is a lagging industry, and the industry needs to make efforts to change, and quickly.

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access