InStranet, Inc., a global provider of multi-channel knowledge applications, today announced that the integration between its Contact Centers In-Line (CCIL) application and Siebel customer facing solutions version 7 has been successfully validated by Siebel Systems Inc. Siebel Systems is a leading provider of customer-facing solutions.
CCIL manages and automates the delivery of profile-based content and knowledge to every customer touchpoint, such as Web self-service, call center agents and sales channels. Siebel's multichannel offerings allow organizations to intelligently manage and coordinate all customer interactions across the Web, contact center, field sales/service force, branch/retail network, and indirect and partner distribution channels. With this validation, customers of Siebel Systems and InStranet can now offer organizations automated delivery of profile-based knowledge in a more efficient and customer-centric manner.
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