CATEGORY: Storage/Hardware

REVIEWER: Richard Friswell, chairman and CEO of InsiteOne, Inc.

BACKGROUND: InSiteOne, Inc. is a service provider offering digital image storage and archiving solutions for hospitals, imaging centers and physician group practices by outsourcing the warehousing, storage and access of digital radiological images.

PLATFORMS: The FlexLibrary works off a proxy server using Linux in our application.

PROBLEM SOLVED: Hospitals, imaging centers, radiology departments and physician group practices throughout the country are exploring new technological tools in order to reduce "wait time" between diagnosis and treatment. Many institutions are looking toward filmless storage media to improve efficiency and provide cost-effective solutions that address many of these demands. The concern is that the transition to digital imaging presents many challenges, requiring expensive equipment, management and training at a time when hospitals are focusing on the need to reduce spending. To address these issues, InSite has teamed with Pioneer, a leading developer of DVD technology, to provide hospitals with the ability to outsource the storage and archiving component of digital medical records. This complete solution allows medical facilities to enter into a digital image storage and archiving contract without the expenses normally associated with purchasing, maintaining and upgrading system hardware. InSite's InDEX is a pay-as-you-go service that offers online access to DICOM-based radiological images, nearline offsite storage and offsite backup archives. The new system incorporates Pioneer's DVD-Recordable (DVD-R) technology and 720- disk DVD jukebox offering 3.3TB of total storage per unit. This gives hospitals the ability to leverage digital imaging technologies while reducing capital costs for equipment maintenance, storage and personnel.

PRODUCT FUNCTIONALITY: The product is functioning very well. By next year at this time, we expect to have two to three dozen units in operation in our facility. In addition, we expect to take advantage of future internal DVD-Recordable capabilities within the FlexLibrary and use of double-sided DVD- R media once available.

STRENGTHS: The write-once permanence of DVD-Recordable technology enables permanent storage of discreet/confidential medical information that cannot be altered or erased. This can be done at a fraction of the cost of digital linear tape. By combining our three-stage model of service with Pioneer's DVD-R and jukebox technologies, we are able to give hospitals and imaging centers the ability to offload costly storage and archiving components of their imaging solution.

WEAKNESSES: We planned to incorporate use of the double-sided DVD-R media to expand capacity within our existing systems; however, it is not currently available.

SELECTION CRITERIA: We selected Pioneer's FlexLibrary because of their brand and reputation for quality products. Since we are an ASP provider of archiving solutions, it is important to be able to assure customers we are recommending dependable products for the storage of their data.

DELIVERABLES: The FlexLibrary stores and retrieves valuable medical data. Combined with our archiving solution, we provide a data warehousing option for the medical industry to cost-effectively meet their budgets and space requirements without having to reinvest in upgraded technology each year.

VENDOR SUPPORT: We have had an excellent working relationship with Pioneer. Upon receiving their first shipments to us, the product had sustained some minor damage. Immediately, we received assistance from their support teams in both the U.S. and Japan, and we had our issues resolved. They have been extremely responsive, and this has strengthened our relationship with them.

DOCUMENTATION: The FlexLibrary is a simple product to understand and set up by both our technical and sales teams. In fact, the basic information provided with each unit was enough to have our national director of sales (who had never worked with it before) set it up in an application within two hours at one of our trade shows.

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