Innovative Systems, Inc., a global provider of customer data integration and regulatory compliance solutions, announced a 96 percent customer retention rate for 2003, exceeding previously projected figures. Spurred by product licensing upgrades and extensions from Fortune 500 firms and companies headquartered worldwide, this industry-leading measurement continues Innovative's tradition of annual retention rates above 90 percent.
The figure reflects the success of Innovative's long-term commitment to delivering technology solutions that meet and exceed its customers' ever-evolving business needs. The company's practice of establishing trusted relationships with its customers, in conjunction with its independent and specialized approach to providing powerful enterprise data quality solutions, has made Innovative one of the leading global customer data integration software firms since 1968.
"Each year, day-in and day-out, we aim to deliver the best in products, services and support to our customers," said Jeff Canter, Innovative's executive vice president of operations. "So it is particularly satisfying to receive this important recognition from our customers - the audience that matters most. I believe our demonstrated commitment to developing long-standing customer relationships speaks volumes to the unique advantages Innovative provides to its clients, and affirms our reputation for outstanding customer service and innovative software development."
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