PLATFORMS: The warehouse relational database for query and reporting is based on Oracle and operates on a Sun Solaris server running UNIX. The multidimensional database for summary analysis is Arbor Essbase and operates on a Compaq server running Windows NT. Users are using Windows 95.

BACKGROUND: Canadian Imperial Bank of Commerce (CIBC) is a $238 billion publicly owned bank. The electronic banking division supports the remote delivery of financial services through automated banking machines, PC banking, the Internet and telephone banking.

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