The focus in enterprise content management (ECM) is shifting from ending information scarcity to dealing with information overload. This dynamic explains why the disparate technologies of search, records management and analytics are now hot.
In the past, different departments managed different media types; they used separate systems and specialized equipment to perform these tasks. The underwriting department within an insurance company used an imaging/workflow system to manage the underwriting process; the regulatory affairs department within a pharmaceutical company made sure that a document management system controlled submissions to the FDA; marketing enlisted a Web content management system to manage the corporate Web site and so on (see Figure 1).
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