Information Builders, the enterprise business intelligence (BI) standard of choice for organizations around the world, announced that Amdocs has integrated its WebFOCUS reporting engine into the Amdocs Self Service product. As a result, communications service providers can now offer their customers advanced online reporting capabilities such as bill comparison and bill segmentation, enhancing the intentional one-to-one customer experience needed to increase customer loyalty and growth.
"Increased competition means that operators must enhance customer loyalty and it is the customer experience that has emerged as a differentiating factor," said Scott Kolman, director of product marketing at Amdocs. "Enhancing the self-service capability of Amdocs products with Information Builders' technology helps Amdocs to give the world's largest communications companies better tools to empower their corporate customers and create the customized experience best suited to their needs, which is critical as carriers strive to reduce expenses and increase customer satisfaction."
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