More than half of insurers, 55 percent, increased their information and communications technology budgets last year, an 18-percent increase compared to 2012, according to a global survey of 118 insurers by Kable Business Intelligence Ltd., a global markets and industrial research and consulting firm.
“Insurers are assigning the greatest importance to the objectives of raising efficiency and increasing customer satisfaction,” said Tim Gower, research director for Kable. “The IT objectives of better demonstrating the value of IT to the business and aligning IT with overall business goals are also playing a significant role in influencing IT investments.”
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