REVIEWERS: Icey Graves, supervisor, Automated Balancing Controls, and Dave Stitzel, manager, Automated Operations, Navy Federal.


BACKGROUND: The Navy Federal credit union has more than $35 billion in assets and more than 3 million members. The credit union serves all Department of Defense personnel, contractors and their families. Headquartered in Vienna, Virginia, Navy Federal operates 151 member service centers and 377 proprietary ATMs worldwide.


PLATFORMS: Navy Federal runs Infogix Insight on Microsoft 2003 SP2 server using Apache Tomcat 5.0 Web server with an Oracle 9i database. Control results are accessed through Microsoft Internet Explorer. We are planning a move to the AIX platform using IBM WebSphere Application Server on our next upgrade.


PROBLEM SOLVED: With hundreds of Infogix ACR controls throughout the enterprise helping to detect and prevent possible information errors, we needed a way to easily present these control results to our users. Infogix Insight consolidates control results in a centralized area and enables us to view the information within customized dashboards. This provides our customers with the ability to view controls from a top-down approach, quickly determine where resources need to be allocated and adjust priorities. Using Infogix Insight saves us time researching volumes of data to gather information, which reduces our costs for administering automated controls.


PRODUCT FUNCTIONALITY: In addition to better visibility into information exceptions and controls reports, Infogix Insight provides a centralized dashboard view of controls, displays customized views of information controls across the enterprise, centralizes compliance information and documentation associated with specific control initiatives, and enables business users and IT users to drill down from aggregate status to controls execution history.


STRENGTHS: The item value trending capabilities that Infogix Insight provides are really helpful to our business. We can provide trends and reporting to business users throughout the credit union in an easily understood, user-friendly format. The ability to do trending - to show accounts and dollar amounts over time - is highly valuable. It provides rapid insight into our operations. The dashboards make it easy for our users to determine if a control is in balance or out of balance. Customers are then able to drill down into views and obtain information on each control. They are also able to attach notes and maintain a history for each control. This allows them to capture how things were resolved - thereby streamlining audits. With filtering capabilities, we can provide information on the controls for a given period of time. The solution also provides the ability to associate controls with regulatory compliance initiatives.


WEAKNESSES: We would like to enhance our customer’s experience by providing email alerts when control exceptions exist and include a secure Web link to view the results. Additionally, we would like to see the product support high-availability clustering on AIX as we migrate there in the future.


SELECTION CRITERIA: We really weren’t looking for a new product - we just needed a way to see the big picture. We wanted to reduce the amount of data we were looking at to get a high-level snapshot of our information and control results. Infogix Insight was the only product that we considered because it gave us exactly what we needed: a user-friendly interface that we can use to represent control results and operational trends graphically.


DELIVERABLES: With Infogix Insight, it is faster and easier for our customers to review, share and analyze data, because it eliminates the ad hoc methods we were using to extract, format and display operations via various reporting tools. Enterprise dashboard views of control execution results provide real-time assurance of the state of our information and process integrity.


VENDOR SUPPORT: The Infogix product support team was very helpful and responsive during the installation and customization phase. With the support team, we were able to meet our goals and complete our objectives. The Infogix team has always provided answers for questions or problems we could not resolve on our own. We have seen improvements with the level of online support functions, such as product enhancement request forms, incident management and Web seminars. We would like to see a knowledge base module and the ability to view all incidents opened by our organization.


DOCUMENTATION: The documentation was complete and easy to understand.


Infogix Insight

Infogix, Inc.

1240 E. Diehl Road, Suite 400

Naperville, IL 60563-1439

(630) 505-1800

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