I am often asked, "What are the indicators of a successful BI solution?" Without a doubt, the rising appreciation of timely, relevant and accurate information for decision-making purposes continues to stimulate the demand for business intelligence (BI). Gartner Inc.'s 2006 survey of 1,400 chief information officers showed that BI was their leading technology initiative.1 To further validate this trend, a survey by BusinessWeek Research Services, commissioned by Knightsbridge, showed that a majority of companies believe their large-scale or strategic BI initiatives are returning the business value they expected.2

It is commonly believed that the primary indicator of a successful BI solution boils down to the number of individuals who have access to it. This is true for BI software vendors, who price their products based upon the number of user licenses. However, for an organization that has deployed BI, the number of people with access is not a good indicator at all. Just because individuals can access the BI solution does not mean that they are using it.

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