Contact center software provider inContact Inc. announced that its recently launched cloud universal queue will be expanded with the availability of social customer care channels from partner SoCoCare.
The SoCoCare solution has been developed specifically for customer contact agents, supervisors and managers, and the cloud-based offering handles Twitter, Facebook, LinkedIn, RSS feeds, blogs and articles. It will be available as an integrated channel in the inContact universal queue, enabling social interactions to be routed and prioritized like any other contact center channel.
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