In this month’s column, I will again focus on the organization as one of the X factors which influence business intelligence (BI) quality. One of the characteristics of the organization which may influence BI quality is the level of integration of BI into operations and management. In order to use this integration characteristic as a metric in a program to improve BI quality, it is necessary to describe exactly what is meant by integration and to define a rating scale for assessing effectiveness. Basically, we must measure the extent (i.e., level of integration) to which BI is available and integrated into the normal business of the organization.


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