(Bloomberg) -- International Business Machines Corp. is revamping its Global Technology Services division, which helps customers run their computer networks, to rely more heavily on artificial intelligence.
The new AI-capability will help IBM's customers minimize disruptions such as server outages or switching malfunctions by predicting problems before they occur and automatically taking corrective action, such as brokering additional cloud capacity or rerouting network traffic around bottlenecks, Bart van den Daele, general manager of IBM Global Technology Services in Europe, said in an interview.
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