IBM announced the first problem determination testing that focuses exclusively on giving database administrators (DBAs) extra skills for resolving complex technical issues on their own, faster and more efficiently.

Developed by IBM's leading DB2 Universal Database technical support staff, the new exam speeds up the process of identifying and resolving issues, reducing the need for DBAs or Business Partners supporting customers to call IBM customer support. Although customer service and support is offered at no extra charge with many DB2 Universal Database products and offerings – unlike some competitors – DBAs can be more efficient if they solve common problems on their own and Business Partners can add more value through the services they offer their customers.

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