IBM has struck a deal with Hilton Worldwide that will see Big Blue take over data center management and monitoring for the company’s global chain of hotel properties.

The companies announced April 13 that they had reached a “global collaboration agreement to enhance the company’s technology infrastructure.” Specifically, IBM will host and manage the technology platforms that support Hilton Worldwide’s 10 brands, including Hilton, Waldorf Astoria Hotels & Resorts, Embassy Suites Hotels, Doubletree, and Hampton Hotels.

In addition to taking over data center management and monitoring, IBM will also assume operation of Hilton’s global email services, Web hosting, and central guest reservation system. Hilton said the agreement will allow the company to focus on what it does best – delivering exceptional guest experiences.

“We are excited to be entering into this agreement with IBM, the world’s leading technology services company,” Paul Brown, Hilton’s president for global brands and commercial service, said in a statement announcing the deal. “Collaborating with best-in-class technology companies, whose respective areas of expertise will assist us in developing comprehensive solutions for our owners, operators and guests, will further enhance our unmatched portfolio of brands.”

Under the agreement, IBM will take over Hilton’s technology infrastructure at its recently completed data center in Research Triangle Park, N.C. That data center is equipped to support cloud computing workloads, and was built with the latest energy efficiency technologies.

Hilton said that while the agreement with IBM is effective immediately, the transition to IBM will occur in phases over the next several months.


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