Performance Measurement + Program Evaluation = Performance Evaluation
This month's Open Forum is yet another column on performance management (PM). PM is certainly ubiquitous these days, what with corporate PM, business PM, process PM, operational PM, organizational PM, customer PM, HR PM, call center PM and other varieties that I probably haven't seen. I think we need a "scorecard" just to track the different dialects. I feel a bit deprived by not having participated to date in the PM boon, so let me add to the excitement - tongue firmly planted in cheek - by including another moniker, "performance evaluation," to the mix.
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