Forming a good working relationship between the IT department and the business users is important, but can be harder than it looks. In this series of articles we explore some of the myths that plague us when it comes to satisfying business users. (See Myths 1 and 2 at http://www.dmreview.com/master.cfm? NavID=55&EdID=7448.) In this article we discuss three more myths:

The most widely used BI tool today is the spreadsheet. If you are a BI vendor or a data warehouse manager, you need harbor no illusions that your main competition is the spreadsheet. Almost everyone in the corporate world gets Microsoft Office with Excel on every PC or notebook they are issued. Many track expenses, devise their budgets and forecasts, and create reports using Excel. Some even use pivot tables and create macros that rival your IT department’s programming prowess.

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