IT service management (ITSM) is about enabling IT leaders to align their strategy and deliver services that will support business goals and objectives. However, the service management roadmap can be bumpy, and without proper planning to avoid the risks, the entire improvement program can be derailed. Info-Tech research indicates that 65% of ITSM projects fail to achieve the benefits of ITSM.

Common Pitfalls

Register or login for access to this item and much more

All Information Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access