According to a newly published IDC study, customers' criteria for selecting software vendors are shifting away from product simplicity and pure innovation, and moving toward specific business solutions that are pre-integrated and interoperable. The study, which analyzes the results of ten recent IDC surveys, finds that customers perceive themselves to be in the driver's seat as they create a new natural selection dynamic for the software industry.

The study identified the following top three criteria increasingly used by customers to select a vendor:

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