National Australia Bank is a third of the way into a 10-year transformation plan that it hopes will increase its competitive edge, improve the customer and banker experience and avoid obsolescence across its IT architecture.
The technology side of this project, which the $754 billion-asset NAB calls Total Environment Transformation, includes a core systems overhaul as well as branch, contact center, data center, network and social media upgrades. For its new core banking system, NextGen, the Melbourne bank has selected the Oracle Banking Platform that Oracle officially debuted in September. For much of the data center equipment to support it, the bank is implementing IBM infrastructure on demand.
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