Question: My group develops Cognos ReportNet reports across our division, a fairly large concern with plenty of potential internal customers. We need to roll out the data warehouse to sales, operations and other customers. Our concern is that we will be overwhelmed by requests (primarily for ad hoc reporting) upon rollout. We are preparing to begin meeting to establish criteria and a process to request these reports. How do other companies vet report requests from internal customers?
Sid Adelman's Answer: One of the key roles of the data warehouse was empowering the users to create many of their own reports and queries. Sales, operations and the other departments have business analysts, many of whom would love to learn to use the Cognos product. Your group would continue to develop some of the more complicated reports but the majority of requests should be satisfied by business analysts within each group. The BI Competency Center you develop would provide appropriate training to the business analysts, support, and a well-documented query and report library that should eventually provide a vehicle for the vast majority of BI activity.
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