Business leaders have categorized the problems confronting them as "complex" since the phrase "business problem" was coined. And those problems are only getting more complex. The pace of technology, new competitive landscapes (e.g. web-based business models), globalization and the general speed at which markets are changing have increased the complexity of business problems and generally reduced the time available to solve them.

Recent research out of the University of Amsterdam identified two key components for successful problem solving, paraphrased roughly as: "(1) depicting the problem with a visual schematic; and (2) relating the solution components back to the problem and to each other."

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