I believe that the scorecard and dashboard components of commercial performance management software should have predefined key performance indicators (KPIs). However, for the integrated software component that reports measurements, my belief is the vendor’s software should deliberately come with a limited rather than a comprehensive selection of KPIs that are commonly used by each type of industry. The purpose of providing standard KPIs should only be to accelerate the implementation of an organization’s construction of their scorecard/dashboard system with a jump-start.


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