Back in 2010, Riley Newman was one of the first dozen employees at Airbnb, which refers to itself as “a trusted community marketplace for people to list, discover and book unique accommodations around the world.” Today, that online community has grown to 80 million guests and a globally dispersed staff of more than 2,000. In the process, Newman says, his role as Airbnb's chief of data science, has evolved to help the online hospitality company maintain that sense of community by understanding its users en masse, while still serving them individually.
“Data helps you scale those connections,” Newman says, “helping the employee base understand the top concerns of guests and hosts. It keeps the whole community connected."
Register or login for access to this item and much more
All Information Management content is archived after seven days.
Community members receive:
- All recent and archived articles
- Conference offers and updates
- A full menu of enewsletter options
- Web seminars, white papers, ebooks
Already have an account? Log In
Don't have an account? Register for Free Unlimited Access