One plane running behind schedule can put a kink in passenger and airport travel times. At Heathrow Airport in London, the busiest international hub in the world with 65 million annual travelers, the delay from that one plane is felt around the flying world. 

“With our runways running up to 98 percent of capacity, there is no room for error,” said Ruben Sicking, director of airside operations, in a video testimonial.

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