Enterprise Web leader Plumtree Software and Yahoo! Inc., a leading global Internet company, announced the integration of Yahoo! Messenger into Plumtree's Enterprise Web Suite. The new offering allows Plumtree customers to add presence awareness, instant messaging and application alerts into the service-oriented applications they create in their Enterprise Web deployments. By integrating IM into business applications, such as customer support or sales productivity applications, organizations can ensure that IM is used in a context that delivers business value in a secure and cost-effective way.
Instant messaging can be a core service of many Plumtree-powered applications. For example, a support application built with the Plumtree Enterprise Web Suite and Yahoo! Messenger could allow customers to communicate directly with support technicians to resolve problems in real-time, logging and indexing the entire communication in the Enterprise Web's knowledge base. Or, in a research and development application, the IM solution could be used to facilitate collaboration between two pharmaceutical companies helping scientists see which of their peers are on line and communicate on research issues as they come up.
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