Harte-Hanks, a worldwide direct and targeted marketing company, announced that it will open a new customer care and technical support contact center facility in Texarkana, Texas, with plans for the center to be operational by first quarter of 2008. The company, which operates nine contact centers around the world including five in the United States, in addition to offering a comprehensive range of direct marketing solutions, said it chose the Texarkana location following an extensive site search.
"More and more companies recognize that the people they hire to represent their businesses and their brands on the phone are a key link in the customer supply chain," said Tann Tueller, corporate officer and vice president, Harte-Hanks, Inc. "We're in the customer optimization business at Harte-Hanks, and a great customer experience happens when an informed, educated and polite person is there to answer questions and give customers what they need quickly and accurately."
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