Properly implemented shared services organizations (SSOs) can help HR organizations to reduce process costs by up to 80 percent, while generating similar improvements in internal customer satisfaction, productivity and quality, according to 2006 Enterprise Book of Numbers research from The Hackett Group, a strategic advisory firm and an Answerthink company.

Hackett found that world-class HR organizations go beyond simple centralization in their approach to SSOs, taking a customer-centric, business-oriented approach that focuses on standardization, simplification and consolidation.

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