Six Sigma is far from a silver bullet for executives seeking to reduce cost and improve overall quality of back office operations, according to research from The Hackett Group, a strategic advisory firm and an Answerthink company.
Many executives use Six Sigma, or other continuous improvement programs, to successfully drive enhancements in finance, information technology (IT), procurement, human resources (HR), and other Selling, General and Administrative (SG&A) functions. But according to Hackett research, many executives fail to realize the benefits of Six Sigma initiatives. Six Sigma, which by definition is an incremental process improvement methodology, is not appropriate for situations that require significant transformational change.
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