Companies can cut finance process costs by more than 40 percent through the use of shared services and also improve customer satisfaction, process quality and productivity. But many companies never see these gains, due to common errors in their sourcing decision-making or implementation efforts, according to new research findings from The Hackett Group, a strategic advisory firm and an Answerthink company.

Hackett's 2006 Enterprise Book of Numbers analysis found that nearly one in every five companies see process costs drop by more than 40 percent as a result of their shared services implementations. But more than 30 percent of all companies see process costs remain unchanged or actually increase as a result of shared services implementations, and another 12 percent see only small cost reductions. Similar results were found in analyses of the impact of shared services on customer satisfaction, process quality, and productivity.

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