Banks that are not prepared to handle bill payments electronically via wearables, mobile devices and PCs will likely alienate a good number of their customers. New findings from research firm Juniper Research show that the number of household bill payments made via PCs, tablets and mobile phones will exceed 20 billion this year, representing about 16 percent of all global consumer household bills.
The trend is being driven by a growing acceptance of transactional digital banking and the dramatic increase in mobile banking adoption overall. The report shows that use of digital banking will continue to rise over the next five years as users opt for a multiple and immediate channel approach and use the mobile channel increasingly to manage their accounts.
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