As cloud operations have become the norm, it’s easy to forget that today’s digital world is based on physical infrastructure. Some businesses assume cloud operations cannot fail and thus find themselves more vulnerable to disruption caused by hardware failures. This summer’s massive system outages at Delta and Southwest are just two examples.

We work in the cloud, but in reality we need to be more grounded than ever. The cloud doesn’t let us off the hook for data protection or make us immune to operational failure.

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