In recent columns, we defined BPM (business performance management) and looked at the tangible benefits ­– quantifiable payback –­ it has delivered in practice. What follows is an overview of the steps you'll go through to bring performance management into your company.

Take a quick look at the project life cycle diagram in Figure 1. You'll find it reassuringly familiar, with project phases you'd expect to see –­ starting with requirements definition. However, before you call an information technology (IT) project manager into your office and ask him or her to give you BPM, you should recognize that performance management definitely packs some differences. This will not be your typical IT initiative.

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