The business intelligence (BI) center of excellence (COE) is a set of people, processes and technologies for promoting collaboration and the application of BI best practices. This group can be composed of a set of cross-functional teams that work to drive BI through the enterprise. Implemented properly, a COE with robust capabilities can provide considerable value to the organization. In addition to preparing the organization to deploy advanced BI applications, such as operational BI and event-based marketing, some of the benefits include:
Providing all of these benefits requires that the COE covers a lot of ground. Areas of responsibility must span both business and technology. One proven method of organizing the COE to ensure appropriate resources is to develop two teams: getting data in (GDI) and getting information out (GIO).
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