Yes, it happens, and it isn't that rare. Companies with talented IT and finance people expend a lot of energy gearing up for business performance management (BPM), then commit to a BPM software solution or an approach that just does not work for them. The result is a performance system that either doesn't deliver on the original goals and objectives or is simply not accepted and adopted by the employees at large. In addition, it probably took much longer and cost much more than anyone had originally planned. Let's analyze the origins of these unwanted outcomes.

BPM is concerned with tying business execution to the organization's strategy. Defining the requirements for BPM projects should begin with that strategy in mind. This helps balance the multitude of agendas that will be proposed once the project gets noticed.

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