The General Medical Council (GMC) has standardized on Siebel Public Sector for its case management platform. The official regulator of the U.K. medical profession will deploy Siebel Public Sector as the core business system to support its ongoing reform program. The program will help the GMC in its mission to safeguard the highest standards of medical ethics, education and practice in the interests of patients, the public and the medical profession.

"The GMC is currently implementing the most comprehensive and wide-ranging reform of medical regulation since it was established in 1858, and Siebel Public Sector is playing a key role in that process," said Dave Anson, Head of Information Systems, General Medical Council. "The GMC intends to use Siebel Public Sector as its primary case management system, consolidating data concerning doctors, complaints, investigations, hearings, and medical school audits across multiple data sources and automating aspects of case workflow. This will provide the GMC with the capability to realize its vision and ambition in regulating doctors and ensuring good medical practice."

In the past three years, the GMC has undergone significant changes to improve all internal processes associated with monitoring and determining a doctor's overall fitness to practice. A new single system will support the introduction of new processes and the management of existing key processes, such as registering doctors, investigating complaints, managing hearings, auditing medical schools and examining overseas doctors. A key aspect of the GMC's information strategy is to provide access to some of its information for a variety of external audiences through Internet portals. While the GMC has already made significant strides in this direction, Siebel Public Sector will enable the GMC to enhance this capability, introducing electronic interaction with doctors, pharmacists, health sector employers, the general public, and other interested parties.

Following a rigorous analysis of the leading customer relationship management (CRM) vendors, the GMC selected Siebel Systems. A key reason for the GMC's investment in Siebel Systems was its analytics solution. Siebel Business Analytics will enable the GMC to gain insight into key processes and measures in areas such as complaint handling and investigation through real-time graphical and tabular reports.

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