July 1, 2010 — The top drivers for using external services providers in the U.S. market are to reduce the operating costs of IT and to ensure IT availability, according to a new survey analysis by Gartner, Inc.

Between November and December 2009, Gartner surveyed 213 U.S. organizations to learn how organizations using externally provisioned IT services have been affected by economic changes. The survey found that 48 percent of U.S. organizations expect to increase their spending with ESPs in 2010. However, the overall trend for U.S. buyers of all company sizes is to move toward adopting maturing technologies with manageable risk.

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