Only one-third of IT spending in midsize enterprises directly improves business performance, according to Gartner, Inc. Nearly two-thirds of the IT business in midsize organizations is spent on IT infrastructure (such as networks and servers) and utility applications (such as e-mail and payroll).

Since many midsize companies spend most of their budget on infrastructure, which is the foundation of all operations, business unit managers often do not recognize or appreciate the value of these investments and therefore their view of IT departments is compromised.

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