Gartner's annual business intelligence conference takes place in Chicago next week, and by many accounts looks to be the biggest ever. Ahead of the show, I sat down with Gartner vice president and distinguished analyst Betsy Burton, who will be among the many Gartner presenters.Burton's presentation, which she kindly shared with me, is a bit different than the others, a forecast of a climate of increasing tension between information workers and IT, based on a few issues. The thesis of her presentation is that the entire market and world about how we deal with information and applications that are giving us information is radically changing, driven by at least three factors.

"Business environments are becoming much more complex and much more interrelated, Burton says. "The second factor I think is amazing is that users are driving [the creation of new] applications, and you'll notice I said 'users,' not analysts or managers." Both points have been made widely, but Burton is correct: the average 25-year old probably doesn't know the world very well before the Internet. This person is used to having information at their fingertips and will bring that demand to the workplace.

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